Password reset

Use the password-reset form with the account email. Check junk mail and wait for the latest request. Reset links expire; request a fresh link instead of sharing an old one. Never send a password or reset token in a ticket.

Missing emails

Confirm the account address and mailbox capacity, check filtering, and record the time and email type. Delivery depends on the site's configured email service and recipient server. Do not create another account to recover an existing service.

Two-factor problems

Check your authenticator device's time synchronization. Use your securely stored recovery codes only in the supported recovery flow. Do not disable account protections through an unofficial link or disclose one-time codes to chat.

Contact support safely

If recovery is unavailable, use the official support route. Ownership must be verified before account changes. Account access, VPS passwords, and control-panel passwords are separate credentials.